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★★★★☆

“A few minor problems, but helpful staff ”

written by on 09/02/2014

I bought flooring with a promise that it would take up to 7/10 working days to arrive, the 10 working days passed and still no flooring, so I hung around a little longer 14 working days passed, still no flooring so I decided to call the store, I spoke to a staff member who said they would look into it for me, and true to their word they rang me back 2 hours later and told me my stock was in transfer from another branch, it would be here in 2 days. 2 days passed and I got a call from a member of staff who informed me my stock was in store to collect, I informed them that it would take a few days for me to get in and collect due to transport problems, they were fine with this (other stores have huffed and puffed when I said I could not collect my goods on the day)
When I went into the store to collect my flooring they were very helpful, they helped me load it into my car, all the while chatting to me.

Although the flooring did not arrive within the time scale they had promised, I would still recommend them. They are quick to deal with any problems you may have.

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