Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2451871

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Appalling experience, no customer service”

Written on: 08/02/2014

Delighted to see Woolworths had an on-line store, nostalgic memories of going to the high street store and buying all sorts of items so had a look to see what was available on-line.
Bought a cooker, received an email stating supplier would contact me to arrange delivery by 10.02.14. I tracked my order only to see that the cooker was to be installed on 10th and no-one had been in touch. Rang and was told the delivery date could not be changed, if not there a card would be left. Emailed three times and the same information repeated again and again. Very frustrated by this lack of customer service and arranged to be at home as I need the cooker. Received an email yesterday with a contact number, called Hotpoint and guess what, they had no note that they were coming on 10th...in fact the cooker is out of stock until w/c 17th when they will call to arrange delivery and install. Advised that Woolworths should not have told me they were coming as Hotpoint make their own arrangements. I am really glad I got this number to call as I would have been quite upset to wait all day for nothing. Sadly, I cannot recommend Woolwoths as a good retailer due to receiving not a shred of customer service and because I was badly misinformed.