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“Inconsistent service, don't use their car hire”

written by NeilH17 on 08/02/2014

Flew from Manchester via Dubai to Bangkok and Sydney in cattle class. Dubai airport is under modernisation and at the rate of expansion of Emirates, I doubt it will ever be finished! The in-flight entertainment system can't be faulted, it is comprehensive. More than enough to keep you entertain you on long haul. Their Airbus 380 is superb. Their Boeing 777s are so-so. I flew on 3 and one had the hardest, most uncomfortable seats I have ever sat in. I had numb feet and had to elevate them using my shoes as a footrest. Service from the crew is the real problem for Emirates. You can fly one sector and have a nice friendly crew. The next sector they are the opposite. Big problem, if you book car hire via their website. We found that it wasn't a carhire with an office at the airport, and we were expected to call their office to get them to fetch us. Only no phone number supplied!!! The girl at the AVIS counter looked up the site for us, googled the company and gave us the number and even placed the call!! I'd use AVIS next time! After a long flight it's the last thing you need.