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“Do not buy from Hotspring South West and Wales!”

written by on 05/02/2014

Do not buy from this company! Their customer service skills are non existent! Having bought and paid for our hot tub we were given a delivery date. Late afternoon the day before we were informed that delivery would not happen and we had to wait a further 8 days. The new date arrived, as did the hot tub, this time with no cover. A temporary cover was provided that doesn't fit and is tied down with straps we provided. The new cover was promised for 6 days time. That should have been today. Once again late afternoon, I'm told no lid will be delivered. Now I have to wait a further 2 days. What upsets me most is they don't care! What should have been a lovely experience has been turned sour by being let down not once, not twice but three times....and who knows how many more times before I get what I have paid for? I have not left a review on their Facebook page as I was unable to leave anything other than a 5 star review!

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