Written on: 05/02/2014 by arklein01 (1 review written)
I placed my order but didn't have my PD at the time. Pretavoir shipped after waiting for a couple weeks because they wanted to avoid delay but I was not satisfied with the PD on the pair they sent.
They had me send the glasses back and re-made them to my specifications with no question. I'd also somehow managed to select the wrong color frames and they even made the new pair with the color I had really wanted.
My customer service rep was highly communicative, courteous, and helpful. This could not have been a better experience, I highly recommend this website to anyone who wants high-quality frames and high-quality service.