written by on 01/02/2014
I have been trying to make a call for 6 days and every time I dial, I enter my account, pin, the number I'm calling (which I call often), and then there is just static or silence and the call doesn't go through. However, I still get charged for the call (58 cents). I already called twice this week. Today I talked to an advisor. I was told that because I called twice this was now "special" and a manager would call me in 48 hrs. I requested to talk to a manager now or for my account to be closed and my balance refunded. I still cannot get an answer to the problem and I still cannot make a call. I'm sick and tired of dealing with this. Now after being on hold for several minutes, there still no manager and the advisor is telling me he closed my account and I will receive my refund in to 10 business days. I'm reporting Penny Talk to the Better Business Bureau.