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“Great until there is a fault”

Written on: 29/01/2014

I have been a wiggles customer for many years and when my son offered to buy me a bike GPS as a birthday present I advised he use wiggle. He purchased me a cateye GPS, great until it wouldn't hold any charge 5 months later. He returned the item costing a few pound and Wiggle sent an email stating it was being retuned to the manufacturer for a warranty claim 10 days later no reply so on his behalf I reminded Wiggle of their legal obligation under the sale of goods act. Wiggle not cateye are the people who entered in to a contract with my son. Suddenly I'm tolled it was an IT glitch and a replacement should have been dispatched 2 days later an email saying it has been dispatched so now I'm waiting to see when it comes.

Frankly I don't believe the it glitch excuse as computers do what they are programmed to do. I don't think a company the size of Wiggle should need to be reminded of retail law before a return is dealt with. No word regarding the postage cost either, probably a glitch?

I have spent considerable amounts of money with wiggle and they are great as long as you don't need to return the item. I will be sticking to Ribble and merlin in the future as they have always provided the customer service I expect from a reputable company.

Sorry wiggle I won't be back

Visit wiggle.co.uk