Written on: 29/01/2014
I ordered using next day delivery. Order never came . I contacted Joules after they had sent me an email to say that my order would be delivered by UK Mail. Joules then contacted Uk Mail to be told that there was no tracking number and they couldn't find my order. Bottom line I paid for next day delivery and my order was sent out by joules without a tracking number . I never received my items that I paid for . Have never experienced this before shocking poor service . Joules also informed me that sometimes orders are distributed without tracking numbers. My response was if I had wanted my order sent without a tracking number then I would had paid £1.00 for super saver postage . Would not recommend buying online from Joules.begining to wonder if they had ever posted my items in the begining !!!!!!.