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“On line ordering a total shambles and rubbish treatment”

written by johndover on 28/01/2014

Ordered a type of decorating filler from the Homebase website as it was not available in my local shops. They delivered something totally different. I phoned customer service and, despite being repeatedly told that they valued my custom, I was kept on hold for over 15 minutes. I was told then that the correct item would reach me in 48hours, the incorrect item would be collected at the same time and I would receive a call to let me know when the courier would be arriving.

Five days later, I had neither heard nor received anything. Several subsequent calls to customer service proved fruitless as I could not get through at all. On the next attempt I had to wait 20 minutes to get a reply to "my valued custom" I was then told that I would have to be transferred to someone else and was assured of an immediate reply. I waited a further 15 minutes! At this point I cancelled the order and had to make the 22 mile journey to my nearest B&Q to get the product which I now needed urgently.

Homebase also recently closed the only branch within 20 miles of me without publicising the fact or notifying nectar card holders like me who they are only too keen to notify about sales portions. As a result,I recently had a totally wasted journey to a closed down store.

This company clearly have absolutely no concern about customer care and don't deserve any customers. They certainly won't get any more custom from me and the sooner they go out of business the better.