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“Not Great At Best / At Worst Shocking”

written by on 28/01/2014

I have been with pickaweb for a number of years but alas i feel they have treated me with contempt for the last time.

i have had them double charge for hosting that was cancelled and then drag there heels to process the refund. and now i found out by accident that my website was offline. the response i got from the tech support was that it was down for less than 20 mins (something im not convinced about) and when requesting log files and error logs that the cpanel doesnt display im told that the logs im looking for do not exist? (i.e the error log sould be 300 lines but only shows 26 after i rang tech support and this evening it shows 3 lines)

if i had know that as a customer i would be putting out the members of the sales or technical team asking for simple things to be answered i would have saved them all the trouble and gone with another provider.

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