Written on: 27/01/2014
We booked the tickets 9 months before the flight, but didn't get the confirmation tickets until 1 week before the actual flight! Worst still the original airline we booked could not take us, as there were problems with the connecting flight (issue that we're not informed by the agency but had to find out somewhere else!). We had to call the agency almost everyday for 2 months (as they don't call us often to give update). Two weeks before we were booked to leave, they've managed to find us a different airline, but could only take us on a different dates outbound and inbound!!! ....will definitely not use this agency again.