Written on: 24/01/2014 by Cardiffken (1 review written)
A friend recommended Dial a Flight as I was planning to visit Australia for the first time
From the first phone call which was answered within 3 rings I was impressed with the friendly and extremely helpful attitude of the travel advisor.I only intended to book the flight but was given a better deal by also booking a hotel and advised by booking
the package I would not have to pay until 8 weeks before I left
Several hotels were suggested and details were immediately emailed to me I made my choice and arrangements were made.
I then decided I wanted to have a stop over in Hong Kong on the outward and homeward journey again my requests were dealt with in an extremely friendly and professional manner
my visa application was also dealt with and information given about pre booking seats .
During the months before my holiday I rang several times with various queries and each time the friendly attitude was evident without any hint of frustration at the questions I asked
This company recruit and train their staff in delivering excellent customer service to a high level and that is a personal opinion and also a professional one as I have been in the service industry for 40 years
Well done to all concerned and thank you for arranging a wonderful holiday