written by on 21/01/2014
I have held a Euro current account with Citibank UK which I manage over the internet. I needed to make a SEPA payment to a German bank and filled in their online form. Nothing happened it seems there is a bug that only affects customers who have a single account with them. Tried to use telephone banking, having never had a need to use it before; no luck my PIN was locked. Ordered a new PIN and tried again. It was also repeatedly locked and I spent over an hour being repeatedly put through their systems listening to the same recorded tripe and then being put through to a new operator. Have messaged them online and written to their European CEO but no reply. Please steer well clear of Citibank UK.