written by on 21/01/2014
Persuaded to take ultimate reward with travel insurance, 3-4 years ago. Last summer we took a family holiday in Paris but got robbed during day, losing passports.
1. The insurance policy couldn't cover the loss of passports because 'they should be kept in a hotel safe'.
2. The original documents submitted to first assist were not returned to us.
3. I had to call them to find out that the case was closed. (they sent a text message which I didn't notice)
Check very carefully what can and can't be covered. I was surprised that an event recorded as 'robbery' by French Police and British Embassy can't be covered. You have to carry your passport with you sometimes.