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“worst hoover ever”

written by markaylott on 20/01/2014

not only is the vax vacuum cleaner the worst , but also customer service is terrible
I had a faulty machine after 6 months from new and vax replaced this in warranty
the new machine completely ruined a brand new carpet after 18 months but vax say that this was out of the warranty because it is 2 years from first purchase !!!! even though it was only 18 months old
they sent round an independent assessor who agreed that the machine was at fault for ruining the carpet and vax took the machine back for tests
After their investigation they stated that the hoover had signs of pet hair ( strange that as I bought it purposely for that reason ) and refused to replace the carpet
I will be taking this up with trading standards now and would not recommend any of their products
Nor will i be buying any ever again

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