Written on: 18/01/2014
We planned our first trip to Vietnam with some initial reservations as this was our first foray into a third world country. We were attracted to Footprints after searching on the internet based on their advocacy on responsible tourism and positive reviews.
Once in Hanoi, we even visited their office in Hanoi and liked what we saw. The Footprint tema members were very friendly and knowledgeable. We left the place with a good feeling that we would be well taken care of.
We were thoroughly impressed by the service quality of the Footprints team. We visited Ha No, Hoa Lu, Ha Long Bay, Hue, Hoi An, Nhatrang, and Saigon during our 2 weeks tour. In all we stayed at 6 hotels, spent one night on the boat in Halong Bạy, and hopped on 2 short flights (Vietnam Airline)to tour the country. The tight schedule of our trip unfolded without a hitch, thanks to the meticulous planning of the Footprints team. At every city we visited, we were greeted by friendly and knowleadgeable local guides. The coordination between Footprints and their local guides was seamless (thanks to the mobile phones!).
Footprints called to check on us at different destinations and when we decided to make some last minute changes during our itinerary, Footprints complied gladly and arranged for appropriate resources to meet our needs.
We left Vietnam with many beautiful memories, and will use Footprints again when we return in the future. We recommend Footprints without reservation.