From the time we arrived at the resort we were treated wonderfully. Nothing was too much trouble. Four great restaurants, 24 hour buffet and service we never thought existed. Beach front hotel with friendly staff, always at hand.
Even when it rained there was someone handing out umbrellas as we left the restaurant and another person collecting them in when we arrived at reception.
Our rooms were clean and spacious, the fridge restocked daily. Transport to and from the hotel was always late but that was a small point (Mexican time)!
Communication and customer service were amongst the highest I have ever known.