Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2418125

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“No refunds - really?!”

Written on: 16/01/2014 by glenc (307 reviews written)

Johnsons is a small chain of about 6 or 7 shoe shops in South West London. Their range of shoes is good and their prices are OK (often not as cheap as online, but most physical shops aren't)

The issue I have with them is that they have a dreadful returns policy.

I don't understand why shops that are competing with online and other retailers decide to alienate customers by having poor returns policies. For example, if you buy a product in the sale they have a policy that you're absolutely not allowed to bring the shoes back for a refund.

I find this incredible in this day and age and for this reason I will never shop at Johnsons again and would recommend that others also avoid them if they want a 'modern' returns policy that the majority of other decent retailers have.

It's a real shame as I prefer to support local businesses, but they are just way out of kilter with what consumers want.

Sorry for the pun, but I'm voting with my feet....