written by on 15/01/2014
I initially went with this company as it offered the best price. I sent in a unwanted contract phone. Used for about 3 weeks. Screen protector put on it on day one and sent in with the protector still on. I got offered HALF of their original quote because the screen showed 'excessive wear I explained to them that once the protector is removed they'll se that the actual screen is in pristine condition. They replied that it had been valued with the screen protector on so the quote stood. They then wanted £7 to return it. It took them 3 days to send over their bank details with me nearly missing the deadline to decline the offer. Awful and misleading service.