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“Five Purchases & One Return, No Problem!”

written by tbern on 14/01/2014

I was a first time buyer at ASOS and purchased 3 items (2 shipments) before the holiday's and 2 more items (2 shipments) after the holiday's. Everything came in on time...ASOS kept me updated via e-mail on shipment status, including possible delays due to weather (came on-time still). The items are wonderful! We ordered bigger to be safe and so glad we did for the fitted items...only the waist had to be altered. Returned one item (didn't work for my daughters body type)and they again kept me posted via e-mail on the status (this does take about 2 weeks for refund, including shipping time.) My following 2 orders were the same experience...only complaint was some red markings on the collar of the white lace dress, however it was the last one, bought it big and am having it altered to fit because there's nothing out there like it! I'm sure I can get the spots out. Bottom line, GREAT experience...nothing like other reviews AT ALL! Will definitely continue to purchase from here. Live in the US-Texas (FYI). I believe we only pay duty fee's if order is over several thousands of dollars and I remember reading this on the web site. They can be pricey for some of the basic items...check sales...however, well worth it for those hard to find, very fashion forward, different items! I gave them 4 out of 5 stars, only loosing a star for the stains on one item and overall price points. No Taxes or Shipping Costs is a BIG PLUS!