Written on: 14/01/2014
I had read many poor reviews but had hoped Zara had got their act together. I was sadly mistaken. Ordering on Boxing Day I waited for the arrival of my coat. several emails later and two phone calls saying that everything was in order I had still not received my coat. Three weeks later still no coat and then an email saying the courier had lost the coat and there were no more in the size ordered. Some emails were not replied to Customer Service was really unhelpful use this company with caution or don't use at all.