Written on: 12/01/2014 by OldGoat (1 review written)
I've bought several things online from Outside - there's always great
things in the sales and the gear they stock is all good stuff, so you know you're unlikely to be diappointed. This time I was looking for really good quality winter trousers and I found what looked like exactly what I needed on the Outside website, Patagonia Alpine Guide Pants (the new version), at a great price - so I got a pair. They arrived very quickly and were just great - but a size too big. I filled in the online returns form asking for the size down and sent them back, to get an email after a couple of days saying Outside had got them and would be sending out the replacement pair - then another the same day saying they had been sent. They arrived 2 days later and are perfect.
You may say this is no more than you should expect, but so often it's not what you get. With Outside you get the feeling you're dealing with people who know what they're selling and care about service. And the shop in Hathersage is pretty good too!