written by ageorge81 on 10/01/2014
This was my fourth trip to Gambia this year and the second to the Palm Beach Hotel. The holiday rep who met me at the airport was fantastic. She got me into my private transfer and then checked on me in the hotel later. She was always there when needed and is an absolute credit to your company. This is the best service I have had from a package holiday. I hope to see her there again next year.
The hotel, Palm Beach, is by far the best place I have stayed in whilst in the Gambia. The staff are the hotels best asset and the Christmas and new years galas were just brilliant. Watching the staff around the hotel it was clear to see that the service was fantastic for everyone, even the waiters and pool attendants were entertaining the children so the parents could relax. The staff were really happy at work and that showed in their service. They took the time to get to know all guests and were always attentive to their needs.
As a solo traveller I had everything I needed and the holiday rep suggested places that were perfect. I would seriously recommend this to anyone, it is a place that everyone should experience. Thank you.