Written on: 10/01/2014
I ordered a Women's RAB Arete Jacket in the Fjord colour as a Christmas present which when picked turned out to be the wrong item. Outdoor attempted to acquire further stock but were told by RAB they would not be sending anymore (RAB possibly discontinuing the colour). I opted for a different colour instead which Outdoor then despatched on next day delivery for free as it was 2 days before Xmas. When it arrived on Xmas Eve I was amazed and extremely grateful. Yes it was a about 3 days late but I could not fault Outdoor in their tireless effort to rectify the situation and keep me informed. Fantastic!