written by on 09/01/2014
With regards to our Festive Lights Transun tour, the phrase "Couldn't organise a piss-up in a brewery," comes to mind. I could give numerous examples, but I think the fact that we were given a (poorly written) itinerary of our activities AFTER all 3 major activities had already been run provides a nice summary of how Transun operates. Due to this, our group missed the snowmobile tour despite being a captive audience on multiple buses in which the staff could have communicated the upcoming activities to us. When we voiced our concerns about not knowing where we needed to be & when, we were simply told that they had never operated two different tours at the same time. Basically, the 50ish people on the festive lights tour did not have a staff member designated to them & the Santa tour was priority. I will never recommend Transun as a tour company and this was the general consensus with other festive lights tour participants.