Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2402631

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Horrible Customer Service!”

Written on: 04/01/2014

Ordered 5 dresses, ended up returning 3 of them. Received a credit that was $140 less than the amount of the 3 dresses. Called customer service and they claimed that I had been given a discount initially on my total order, plus free shipping, so this was all the money I had coming to me. Upon asking specifically what discounts had been applied to which dresses, I discovered that one of the dresses that I had kept, they showed as being one of the ones returned, and the dress that I HAD returned--they had no record of the return. The clincher was that the dress I had returned was WAY more expensive than the one I had kept, and they had refunded me for the cheaper dress. I explained that I still had the "returned" dress, and the girl claimed there was nothing she could do about it; something to do with an automated return system, like there was no way it could be wrong! I went upstairs, got the dress, read the item number, manufacturer/designer info off the tag, and described the dress. She just kept saying there was nothing she could do....SO WRONG!!

I will never use this company again and will advise all friends and family to stay away!

Visit simplybe.co.uk