written by shots on 03/01/2014
Be careful of the acclaimed 'price match promise' this comes with conditions that are hidden away on the web site and which can leave you trapped with a Virgin holiday booking even though a cheaper option is available.
I booked online with Virgin Holidays, trustworthy company and used them before with other holidays which were great , paid a deposit on the basis of the price match details on the FAQ section of the web site stated ' if you can find the exact same holiday elsewhere cheaper Virgin will offer the holiday at that price or refund your deposit.
But when tried to claim a £400 difference told that 'does not apply to companies solely online' yet this is not made clear, refused to match or return deposit so trapped. DO YOUR HOMEWORK/RESEARCH before booking