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“Delivery could be improved”

written by SwindonLink on 03/01/2014

Offer on Xerox 8560 ink was good and the M&S voucher enticing, but delivery became confused. I specifically listed the delivery address as different to the billing address, but the package was sent to the latter.

It was received on second delivery, but only because DPD were lucky to find us in.

Contacting DPD via their automated phone system is a nightmare. A more personal customer friendly service is needed.

BTW, still awaiting the M&S voucher

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