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★☆☆☆☆

“Benidorm”

written by Nickym007 on 31/12/2013

Here is the Email I Just sent to the customer service dept
To Whom It May Concern:
We rung your booking line on the 3rd of December to ask what was available for the week of the 21st to the 28th in Benidorm. You was more than helpful in that you could offer us the Sol Pelicanos if we booked with you there and then, which we did on reference DLH62218. 8 Days later you emailed saying the Hotel had double booked and we was offered alternative accommodation, which we wasn’t happy about, seeing as the Sol Pelicanos was Ideally placed, and what we was looking for, as we had friends staying there too. We was booked in originally on a full board basis. You said we couldn’t cancel the holiday as we would have lost the money for the Flights, transfers etc. We either had to accept the alternative hotel or lose out. We had no option but to go with the offered hotel, which you implied and stated it was a like for like hotel and you had was also going to upgraded us to All Inclusive. On arrival at the hotel Gala Placdia we had to walk from the bottom of the hill and the hotel was 1km from where we wanted to stay. The Hotel was a full Spanish not catering for the English, the staff only spoke Spanish and all the so called entertainment was in Spanish too, The rooms were filthy and the food was not fit for pigs. It cost us extra from our budget for food & taxi's, basically ruined our xmas break.
Having returned home after speaking to the reservations at the Sol Pelicanos, I now have documented proof that this holiday was sold to us when you knowingly knew it couldn’t possibly take place. I will be contacting your Complaints dept if I can get through as I expect it will be a busy line.
I will also be speaking to Trading Standards, Which & ABTA. The Sol Pelicanos knows nothing of the booking you sold and then said they cancelled, and they have confirmed to us the Sol Pelicanos has been fully booked For the week 21st to 28th since the 15th of October 2013.

This is a criminal offence and I demand a full refund plus our out of pocket expenses.

See the emails below from the reservation at the Sol Pelicanos.

The attached emails in the email clearly state we have been sold an holiday that they didnt have

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