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★★☆☆☆

“Very bad service!”

Written on: 31/12/2013 by Roberto1234 (1 review written)

I've booked a Junior Suite 48 m² Air conditioning Bathtub Spa tub in The Soechi Hotel in Medan. When I checked In, there was no Spa tub. (Bubble bath) I have paid extra for the bubble bath.
I called to the number in Indonesia but there was nobody working.
Then I called to the UK. There they say: We get the information from the Hotel. We will send you an E-mail if we know more about this case.
No compensation or anything from Booking.com. That's the service you get!