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“ABSOLUTELY APPALING CUSTOMER SERVICE DO NOT...”

written by EMMA.KAVANAGH on 29/12/2013

I CANNOT EXPRESS HOW ANGRY AND FRUSTRATED I AM, I BOOKED A HOTEL ON THIS TERRIBLE SITE FOR NEW YEARS EVE 2013.
I WAS TOLD MY HOTEL HAD A SWIMMING POOL LESUIRE FACILITIES AND ALL THE REST, I BOOKED AWAY WITH ALL SMILES - CONFIRMATION EMAIL AS PROMISED, VERY PLEASED UNTIL I CALLED UP THE HOTEL TO ASK ABOUT THE OPENING AND CLOSING TIMES OF THE LESUIRE FACILITIES TO FIND OUT THEY DON'T AND NEVER HAVE HAD ANY FACILITIES OF THAT SORT.

SO BASICALLY THEY ARE FALSE ADVERTISING!!!!!!!!!!!!!!!!!

FURIOUS I CALLED LASTMINUTE.COM CUSTOMER SERVICE WHO WERE BELOW SHOCKING.
I CALLED ON THE SATURDAY NIGHT BEING TOLD I HAVE TO CALL IN THE MORNING AND EVERYTHING WILL BE SORTED, IT IS 17.33 AND NOTHING AT ALL HAS BEEN SORTED, THEY ARE NOW SAYING I HAVE TO WAIT UNTIL TOMORROW WHICH IS THE 30TH OF DECEMBER. I AM ABSOLUTELY APPALLED ON THE RUBBISH THEY ARE COMING OFF WITH.

NOT ONE OF THE WORKERS ARE HELPFUL AT ALL.

ALL THEY KEEP COMING OFF WITH IS THE RELOCATION TEAM IS ON THE CASE.
IT HAS TOOK THEM SINCE LAST NIGHT TO RELOCATE ME YET IT HASN'T BEEN DONE YET - HARD TO BELIEVE
THERE WASN'T EVEN A GOODWILL GESTURE ALL THAT WAS SAID TO ME IS THAT I COULD HAVE A FULL REFUND - WHICH IS MY RIGHTS ANYWAY.

I CANNOT STRESS ENOUGH HOW MUCH NO-BODY SHOULD USE THIS RIDICULOUS CONNING WASTE OF TIME MONEY AND STRESS COMPANY. ASBOLUTELY RUBBISH IN EVERY ASPECT.

THE CUSTOMER SERVICE TEAM ARE THE RUDEST, MOST COCKIEST TEAM I'VE EVER SPOKEN TO IN MY LIFE.

FURIOUS IS AN UNDERSTATEMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!