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“VividSeats. Under no circumstances should you use them!”

written by on 29/12/2013

VividSeats are awful. Our encounter was possibly the worst customer service and most costly customer experience our family has ever had. We researched extensively online ticket resellers before feeling satisfied enough to engage VividSeats to help us realize a lifetime dream of visiting Madison Square Gardens to see a New York Knicks play. We are a family of 4 and live in Australia so traveling to NYC is neither fast or inexpensive. We purchased tickets for a Knicks game that was on 27th December on the assumption that VividSeats only sell legitimate tickets. After all they make a lot claims about guarantees on their web site. We paid close to $700 for the tickets and when we arrived at The Garden we were told that the tickets were no good and that someone else with legitimate tickets was already sitting in what we thought were our seats. The game was sellout and here we were halfway around the world without any tickets and we were leaving the USA the very next day. We tried unsuccessfully to contact VividSeats via their chat-line but did end up leaving a message electronically explaining the dilemma and asking them to contact us first thing the next day. When they did not make contact the next day I called their service center and was given any amount of apologies and promises to investigate it immediately and make contact with us before we left the USA later that day. Well no contact was ever made by them and we are now no longer in the USA and feel we have been not only fraudulently ripped-off by VividSeats and then totally ignored by them. There has been no further contact despite repeated requests from us. We feel we have done everything we could in trying to get to some sort of response and rectification.........not that we believe anything can ever compensate us for ruining our dreams. VividSeats should be barred from practicing and no-one should ever feel comfortable in dealing with them. They are a sham and a blight on the USA business scene and furthermore they totally ruined and otherwise enjoyable trip to New York.