Written on: 17/12/2013
God forbid you have to change your travel plans...this company would not only be not helpful, but also make you stress out and lose a lot of money. Only if you threaten them with lawsuit they might actually get in touch with you. Otherwise they will regret to inform you that they could not reach you and you must call them to a number which costs 6€ and leave you hanging until they tell you that the operator is busy - call again.
Very disappointed and will never use this site again.