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“Refund expected for services not provided ”

written by dtnaidu on 15/12/2013

This is to inform everybody about my worst decision to book Dubai trip from MakeMyTrip.com for a 3D/4N package for a group of 6 people.Our BOOKING ID : IN1309B9S182320
I started enquiry from 30th Sept. 2013 for our group travel on 5th to 8th Dec. 2103.
During my 2 months coordination with Make My trip agents, below are list of all the horrible experience I had to face.
1. I had to do all follow on my own for everything. Agents used to come back with current status, requirements, only after my follow-up. If I didn’t follow up, there was absolutely no response from the agents.
2. Mid way we were told suddenly air tickets had raised by Rs.2500, because of delay in booking, whereas after checking in Internet & airlines websites we found ticket prices were still the same.
Also we were wrongly blamed by the agents that we ourselves were responsible for the delay when however agents had not shared with us the payment link on time and also we were not informed that Make my trip does not book tickets on Sunday’s.
3. Next surprise, we were told initial quote did not include GST ( Government service tax) of 3.09%
4. After extensive talks with the agents, they agreed to waive the hike in ticket prices, but we were told to pay 3.09% of the quote per person.
5. After continuous follow up again from my side, agents initiated visa processing which again got delayed and we were issued visa only a day before our travel. Excuse given was 5 holidays in Dubai. Agents should have initiated visa process quite well in advance and not wait for customer to remind them.
6. Next surprise, we were provided hotel confirmation voucher with wrong information. Confirmation voucher did not have Dubai City Tour included in Itinerary list & 3 double rooms instead of 2 triple rooms. I myself had to a follow-up for the corrections. Received confirmations corrected only with room details corrected. Agent promised corrected confirmations again and cleverly sent it ON THE DAY OF and just hours before the travel. Again Dubai city tour was not included. I did not get time to follow up again with agent. Also agent did not respond to our calls from Dubai for the same. We had to bear all expenses for the city tour in Dubai and wasted half the day in waiting for the travel agent and then coordination for travel. Just to inform all, we had done all full payment as per quoted and surely expected to get all facilities as in the inclusion list. We were not informed about any exclusions prior and after the trip.
7. We expect that we be compensated for this mental torture and not providing the Dubai City tour as listed in their quote.
8. Agents and customer support personnel have yet not replied to my email ( dated 10-Dec-2103 ) since last 5 days.