Written on: 12/12/2013 by Uname (1 review written)
I was originally annoyed at having to return a cycle helmet when the wrong size was sent. But I would like to congratulate J E James Cycles in providing such an exceptional service by employee. in sorting out a difficulty in finding the helmet I wanted although it was not in stock in the correct colour and size. She persisted in seeking a solution to the problem and also gave me a very caring and personal service. She certainly was an exceptional ambassador for the company - so I wanted her name to be noted by the owners of the company as her excellence should be acknowledged by them.