Written on: 12/12/2013
I don't usually write reviews but I felt I had to on this occasion.
Absolutely terrible service. I originally ordered a pair of flat pumps
for my wedding in a size 41. I asked for them to be bleached. Delivery
cost to Ireland was €18 and bleaching was €12. Thought it was expensive
but I paid it as I really wanted nice flat shoes. I waited for delivery
for 22 days!! When they arrived they were too small so I sent them back
costing me €7.50. I emailed the company telling them it was urgent and I
needed shoes delivered quickly. In the following days €30 was taken
from my account for a second delivery and for a second bleaching!
Obviously they will charge the next customer for bleaching for the pair i
sent back and will pocket the double charge!I waited 25 days for the
next delivery! Stupidly I decided to order another pair of shoes from
them in October . The charge was taken. I returned them and they
refunded me after three weeks! Just saw on my account they have charged
me €71.46 again for nothing.i contacted the company via email and was
told they 'most certainly did not' have my money in their account. They
instructed me to ring my bank to see where the money had gone. I rang
the bank. They confirmed it was girls of elegance. I emailed the company
again an received an email saying that it had been a mistake by the
credit card handling company and that a number if customers had been
affected. Why I wasn't told this in the previous email I don't know? I
was assured the money would be returned to me. I gave my bank details.
Received another email saying the transfer had not been possible and
that they would send either a cheque or through paypal. I opted for a
cheque. Received the cheque yesterday for £25!!!! I'm owed £60! Have
emailed the company again. They emailed this morning to say they would
send on the remainder o my money and they didn't know how this mistake
had happened... I await with baited breath. In short....,DO NOT USE THIS
WEBSITE!!!! Awful customer service. One mess up after another.