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★★★☆☆

“Blacks U-Turn”

Written on: 12/12/2013

After several days of being passed between Blacks & Citylink about a missing order, I was about to write scathing review.

On hold for 9-11 minutes (3 calls), no refund allowed, no 2nd despatch allowed, no managers to speak to, I must wait for missing parcel form etc....

As a final attempt to resolve I guessed the email for their MD and hey presto literally within 15 minutes I get a refund to my PayPal account.
Now that is impressive (although it shouldn't have taken an email to their MD).
A my tip is ken.reeve@blacks.co.uk
Good luck