written by VERY_ANNOYED1 on 12/12/2013
I got a quote for $235 for my iphone 4s. They sent me a box and label and I mailed my phone 11-5-13 for Los angeles going to Sparks Nevada. I dropped the package a the post office as directed. The problem is they don't actually use the post office for shipping they use a company called Newgistics. My package sat at the Santa Monica post office for almost 3 weeks and then it finally started showing updates. It arrived in Sparks, NV a couple of days later and was in Sparks NV for 6 days before it was actually delivered. When they finally got back to me the offered me $90! Using the fact that the quote was given almost a month ago. (Solely because they use a horrific shipper, which is clearly part of this!) I literally could have walked there and gotten the phone to them quicker! After the bait and switch I told them I wanted my phone back. They sent me a UPS tracking number which showed that UPS had not received the package SIX days later. When it finally showed up it showed it in Illinois! What should have taken 2-3 days to get to Los Angeles has taken 10+ days and I am still waiting for it to be delivered.
Save yourself the hassle. I discovered (too late) that Apple has a trade in program. If I had know that sooner I would have gotten at least $200 bucks. Now the longer I wait to get my phone back the value continues to drop in value.
I have absolutely nothing positive to say. Just hope I can prevent someone else from experiencing this nightmare!