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“Theft NOT covered afterall, Don't waste your time and...”

written by on 11/12/2013

After being with TESCO PHONE INSURANCE a little under a year and I was forced to put in a claim after my phone was stolen one night. What followed was many weeks of calls, filling in forms and the general feeling of a wild goose chase. When I finally get an answer from them, it turns out that my claim has been denied.

According to the helpful company, if my phone was on a private table, attended by myself and friends for the whole stay and well within eye line and my person, it is classed as 'unattended' and therefore NOT covered by the insurance policy!

So if you're not physically touching your phone at the time, it's fair game for the thieves!

Their reasoning of an 'unattended' phone not being covered by the insurance policy is also baffling to me, as they are happy to state (when making a claim) that they cover lost phones too, which are, essentially, unattended phones!

They sure were happy to get me off of the line when they told me, ignoring any questions I was asking as to what I should do now. Very much a door shut in the face!