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“DO NOT USE”

written by DRM00000000000000 on 09/12/2013

Ordered a futon on 29 Oct. Sent two emails to check delivery date and got no reply. Spent ages waiting on the phone to customer service whilst the automated system told me I was in a queue - I never managed to get through.

A month later they sent a series of emails blaming their courier system. I asked why they couldn't use a different courier system and if they wouldn't deliver in a week then I wanted a refund. After being fobbed off I was told that they had refunded me. Checked a week later and no refund.

It appears that I have to take legal action to recover my money.

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