Written on: 08/12/2013
I received a booking for the first time of Wimdu, but after a day the guest cancelled their reservation. I didn't know how to respond or react on the question how they got their money back. Because the booking was over a couple weeks, I didn't receive a payment yet. I told them to contact Wimdu. Wimdu sent me an email the same day, with explanation of how it works so that was very clear. I liked it that the reply was quick so that the guest also know what they can expect and how they have to deal with it.