Written on: 06/12/2013 by quito_yume (2 reviews written)
I thought I found some bargains on their website for my upcoming trip so I searched them online to see what their reputation was. Needless to say I came upon a lot of bad reviews for them.
I thought maybe some of these people that were writing bad reviews were overreacting so I decided to contact one of the hotels directly regarding the price I found for their hotel on hoteltravel.com before I purchased.
The reply that I received was that hoteltravel was not accurate in the pricing that they are showing and that the hotel would never honor the price that was listed no matter how many 'vouchers' I showed up with. The hotel, which is a well known 5 star hotel, has been trying to contact hoteltravel.com to get them to correct the information they are advertising on their website but has not been able to reach anybody at hoteltravel.com .
So the lack of communication I have read about with hoteltravel.com goes both ways.. they dont communicate well with their clients or the hotels either. Thank god i checked them out ahead of time because i would have been totally screwed if i had trusted them.