Report Abuse

“The worst experience ever!”

written by purleylover on 04/12/2013

We bought a toshiba laptop from them 2 years ago. We've been paying for insurance. Over a month ago, we had issues with the battery not holding charge. At first we thought it had to do with a damaged battery charger. So we called Currys and they said they would send us a new charger. They sent us wrong chargers three times, even though we specified the model and the number of pins etc. Three times - over a span of 3 weeks! However, this didn't seem to work. So we took the laptop to the local store. They said it was probably hard-drive damage caused by the laptop being accidently dropped. We received a text a week later saying that the laptop was ready for collection at our local store. We went to get it, and they said it wasn't there. And no one knew anything about it. So we made some calls to the place where they repaired it, and they said it was a text that was accidentally sent to us. A week later, we receive a call from one of the guys from Currys saying we could collect our laptop from the store. We went there again, and they didn't know anything about our laptop. After repeatedly calling them for days, they said we could get the laptop on Wednesday. My wife went this afternoon to get it, and again the laptop wasn't at the store. They said she could come back this evening and confirmed later that the laptop was in. She just called me saying that the data on the laptop was not retrieved, which was the main reason we gave them a storage device and gave it to them. I've lost over one month of important paperwork!