Written on: 03/12/2013
I have been a regular on-line and in-store customer of Hobbs for several years. I have always found their clothing to be of high quality. I know I can order items with confidence; the sizes are always the same, the 'look' is that as illustrated on their web-site. There are size, length details, washing instructions, etc. - all the information you need before purchase.
My experience in ordering items to be delivered to my home in Europe is that items ordered on-line are delivered quickly and are always well-packed.
On one occasion after I had worn a blouse a couple of times, I noticed that a seam was coming apart. I contacted Customer care, they advised me to send it back and they delivered a replacement to me without any quibble very quickly.
Refunds following returns are made promptly. Customer Care staff have always been courteous and helpful.
I cannot recommend them highly enough and will continue to order from Hobbs.