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“damaged my phone, then sent me it back!”

Written on: 03/12/2013 by lucyevie (1 review written)

I have used envirofone alot for oldish phones which they sent me around £15-£20 and everytime its being fine, i recently sent a more expensive phone off to them which they said i could get £76 for, the phone was in perfect condition, almost brand new! I received an email about a week later saying my phone was damaged and that they would only send £30! I knew my phone wasn't damaged one bit, i got my dad to ring them up, he ended up calling every day untill they finally put him through to management who basically said take the £30 or have your phone back, i wasn't prepared to take such a small amount of money knowing the phone i sent off was perfect. I am now stuck with a phone that is damaged, either by a member of their staff or the postal service. I am extremely mad as now i cant really do much with the phone, i would recommend anybody not to use this service as they are extremely unhelpful and couldn't of cared less about customer service when a phone gets damaged in their hands!!

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