Written on: 02/12/2013
We were persuaded to try creare after one of their salesman whom we knew through his time at yellow pages contacted us, we paid Â£2000 up front for our new web site with the balance to be paid on its launch a total of about £4000.
It took forever to get it to the launch stage and just before it went live the designer allocated to us left meaning we had to deal with a new guy who didn't have a clue where we were up to so more delays, finally the site was up and running but after about six weeks the quote page stopped working this took 3 days to fix a month later it happened again only 1 day to fix this time, 2 months later the site crashed completely on a Saturday sorry we dont work weekends you will have to wait to Monday for it to be repaired. As well as the site itself we opted to let them handle the SEO for us and were supposed to get regular updates and emails as to its performance 2 years 2 reports and £18000 and god knows how many other issues later we decided to part company and have our site hosted elsewhere.
Give us another chance we were told by a new account manager we will sort it for you, reluctantly and stupidly we said yes, if you pay us another Â£1000 up front you will get everything you wanted he said, we paid the money but the work was never done and the site crashed again at a weekend, what about some compensation for lost business we asked, read paragraph blah blah of your contract we were told by a woman in customer services and if you dont like it you can go elsewhere.
I could not and would not recommend any aspect of this company to anyone.