written by on 02/12/2013
I followed up on a text from Dominos offering a pizza deal, only to find that there was no apparent way to take advantage of the offer on the website. I opted to pay cash on delivery.
The pizza delivery guy refused to give me the offer, even though I showed him the text. He advised that he had had the same problem several times in the same evening, but still charged everyone full price.
I told him he could take his pizzas back to the shop and promptly pulled out the frozen pizza express. Kids weren't' happy, but oh well.
Rang the manager, who was disinterested and unhelpful. Said he would re-send the pizzas again, but I declined the offer. They would be cold and soggy, at least.
Emailed the complaint. Got a pretty average response. Will never order Dominos again.
Overall they are low quality, way overpriced and have crappy customer service. You are better off with the frozen kind. The text message of deals seems a total scam and I wouldn't be surprised if the delivery guy is skimming on the deals.