Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2361852

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★☆☆

“Drawn out process ”

Written on: 30/11/2013

Although the cost of the ticket was reasonable (late booking for a Christmas flight to Accra) the service and speed of booking was questionable. (Infact in 25 years of booking long haul flights this has been the longest I have ever waited!) I paid on Monday, recieved a 'confirmation' email on Tuesday, I replied straight away to confirm correct name and flights, didn't hear anything again until Friday when I was sent another confirmation email - this was despite calling 3x and leaving messages - promises of 'we will call you back in 10 mins' didn't happen. Finally today - Saturday after speaking to 5 different people and calling constantly over a 2 hour period I recieved the ticket. Each time I was told someone would call back, on one occasion I was told that the ticket wouldn't be issued until nearer the departure date (only 3 weeks away!). I feel that if I hadn't been so persistent I would still not have the ticket. It has been a pretty stressful experience, not least because I needed the ticket to apply for a visa... Not sure I would use again - unless I had a bag full of valium to get me through the wait and no visa to apply for!