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“absolutely appalling”

written by customerninemillion on 30/11/2013

ive had a problem this morning with o2 top-up not crediting my wifes phone after the £15 top was taken from my account, the bank has confirmed this with a transaction id. 2 hours of phone calls and im now waiting for a manager to call me back, but the way ive been dealt with so far im not expecting a call.
The "customers service" advisors are the most incompetent and unproffesional i have ever dealt with. i have a contract with o2 as well and have been for 10 years which will definately stop at the and of the contract.
phone service and reception is also very poor and mobile internet is poor at best, IF i can get a signal.

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