Written on: 29/11/2013
After booking a ticket an automated email sent me this within minutes of the booking. After I got this email- they charged my credit card, now I have to ask the bank to refund the money. A useless website- I hope they go out of business very fast so other can avoid the pan in the ass problems they make for travelers. Shame that Kayak still promotes them.
> we regret to inform you that it has not been possible to confirm your booking
> with reservation number because a problem occurred during security
> controls in our system that did not allow to proceed with the confirmation of
> your reservation.
> We kindly inform you that we have already provided to cancel the payment order
> that you made. Shortly you will receive a further communication with all the
> For any clarification on this issue we are available under (max
> call cost costs depend on the provider)/min. VAT included from landlines,
> other networks may charge higher costs) Monday to Sunday from 8:00 to 24:00
> (London time).